291jili Privacy Policy – How We Handle Your Personal Data

This Privacy Policy applies to all personal information collected by 291jili when you visit our website, register an account, make a deposit or withdrawal, or contact our support team. It covers data collected through the web platform and the 291jili mobile app available for download by Filipino players. The policy is written in plain Philippine English so that every player can understand exactly what data we hold and why. We are committed to handling your information responsibly and in line with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). If you are under 21 years of age, you are not permitted to register or use the platform, and we do not knowingly collect data from minors. This policy may be updated from time to time, and the effective date at the top of this page will always reflect the most recent version.

When you create an account on 291jili, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. If you make a deposit or request a withdrawal, we also collect payment-related information such as your preferred payment method and transaction reference numbers — we do not store full card numbers or banking credentials on our servers. We collect technical data automatically when you use the platform, including your IP address, device type, operating system, browser version, and session activity logs. This technical data helps us detect unusual login patterns, prevent fraud, and improve the overall performance of the platform for Filipino players. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. All data collection is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal information we collect is used primarily to operate and maintain your 291jili account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given consent, we may also send you promotional messages about new games, bonuses, or platform features; you can withdraw this consent at any time through your account settings. Session and activity data is used to monitor for fraud, detect unauthorised access, and ensure fair play across all game types including live casino, fish games, and bingo. We use aggregated, anonymised data to analyse platform performance and improve the experience for all players in the Philippines. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

291jili does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your data only in the limited circumstances described here. Payment processors and banking partners receive the minimum information necessary to complete your transactions securely in PHP. Identity verification providers may receive your registration details when we are required to confirm your identity under applicable regulations. We may disclose your information to law enforcement agencies, regulatory bodies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of 291jili, our players, or the public. Any third-party service providers we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared. We do not transfer your personal data outside the Philippines except where required by payment processing infrastructure, and in such cases appropriate safeguards are in place.

We retain your personal information for as long as your 291jili account remains active and for a period after closure as required by applicable Philippine laws and regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping obligations. Support correspondence is retained for a shorter period unless it relates to an ongoing dispute or regulatory matter. When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of certain data by contacting our support team, though we may be unable to fulfil such requests where retention is required by law. We review our data retention practices periodically to ensure we are not holding information longer than necessary.

Under the Philippine Data Privacy Act, you have the right to be informed about how your personal data is being processed, which is the purpose of this policy. You have the right to access the personal information we hold about you and to request a copy of it in a commonly used electronic format. If any of your information is inaccurate or incomplete, you have the right to request that we correct it. You may object to the processing of your data for direct marketing purposes at any time, and we will stop using it for that purpose promptly. In certain circumstances, you have the right to request that we erase your personal data, though this right is subject to our legal retention obligations described above. To exercise any of these rights, please contact our support team through the platform — we will respond to verified requests within the timeframe required by applicable law. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

291jili uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security), which is the same technology used by banks and financial institutions in the Philippines. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While we take every reasonable precaution, no online platform can guarantee absolute security, and you also play a role by keeping your account credentials private and reporting any suspicious activity immediately.

The 291jili website and mobile app use cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which pages and features are most popular among Filipino players so we can continue to improve the experience. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in or use certain features. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described here.